Buyer Protection

Shop with confidence. 7CENTER protects your purchases every step of the way.

Your Purchase is Protected

7CENTER Buyer Protection ensures that your transactions are secure from order placement to delivery. We stand behind every eligible purchase on our platform, helping you trade with confidence in our global B2B marketplace.

When issues arise, our dedicated team works with you and the supplier to reach a fair resolution. Explore what is covered and how to file a claim below.

What's Covered

Product quality guarantee
On-time delivery guarantee
Payment security
Refund for non-delivery
Dispute mediation
Fraud prevention

Protection Levels

Basic Protection

Free for all buyers on eligible orders

Trade Assurance

Verified orders with additional coverage

Premium Protection

Large orders over $50k with enhanced support

Enterprise Coverage

Custom terms for high-volume buyers

How to File a Claim

Document the issue with photos, order details, and any communication

Contact the seller first to attempt a direct resolution

Open a dispute in your order dashboard if unresolved

7CENTER mediates and reviews evidence from both parties

Receive a resolution decision typically within 15 business days

Refund Policy

Refunds are processed according to the outcome of your dispute. For eligible claims—such as non-delivery, significant quality issues, or products not as described—we may issue a full or partial refund. Refunds are typically credited within 5–10 business days after a favorable decision. For Trade Assurance and Premium Protection orders, additional guarantees may apply.

Support

Shop with confidence on 7CENTER

Find verified suppliers and place protected orders. Your purchase is backed by 7CENTER.

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