Privacy Policy
How 7Center Global Trade Ecosystem Co., Ltd. collects, uses, and protects your personal data. Effective March 1, 2026.
Introduction
7Center Global Trade Ecosystem Co., Ltd. ("7CENTER," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our B2B marketplace platform (the "Platform").
We comply with the EU General Data Protection Regulation (GDPR), the Vietnam Personal Data Protection Act (PDPA), and other applicable data protection laws. By using our Platform, you consent to the practices described in this policy.
Information We Collect
- Personal information: name, email address, phone number, company name, job title, and business address
- Transaction data: order history, payment details, shipping information, and trade documentation
- Usage data: pages visited, search queries, time spent on the Platform, and feature interactions
- Device and browser information: IP address, device type, operating system, and browser type
- Communication records: support tickets, messages with suppliers or buyers, and correspondence
- Payment information: billing details, payment method information (processed securely by third-party payment providers)
How We Use Your Information
- Account management: creating and maintaining your account, verifying your identity, and managing your profile
- Order processing: facilitating transactions, coordinating logistics, and processing payments
- Communication: sending transaction updates, responding to inquiries, and providing customer support
- Marketing: with your consent, sending newsletters, promotional offers, and product recommendations
- Analytics: improving our Platform, understanding user behavior, and developing new features
- Fraud prevention: detecting and preventing fraudulent activity, money laundering, and other misuse
- Legal compliance: meeting regulatory requirements, responding to legal process, and enforcing our terms
Data Sharing
We share your information only as necessary to provide our services. Verified suppliers receive order and shipping information when you place an order. Payment processors handle transaction data to complete payments. Logistics partners receive delivery information to fulfill shipments. We may disclose data when required by law, court order, or government request. We do not sell your personal data to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your data. All data transmitted to and from our Platform is encrypted using TLS/SSL. We maintain access controls, conduct regular security audits, and strive for SOC 2 compliance. Employees and contractors are bound by confidentiality obligations. We retain your data only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
- Access your data: request a copy of the personal data we hold about you
- Correction: request rectification of inaccurate or incomplete data
- Deletion: request erasure of your personal data (subject to legal retention requirements)
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent: opt out of processing based on consent at any time
- Lodge a complaint: file a complaint with the relevant data protection authority
Cookies & Tracking
We use cookies and similar technologies to enhance your experience. Essential cookies are required for Platform functionality. Analytics cookies help us understand usage patterns. Preference cookies remember your settings. We obtain your consent for non-essential cookies where required by law. You may manage cookie preferences through your browser settings.
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. When we transfer data internationally, we ensure adequate safeguards are in place, including standard contractual clauses approved by relevant authorities. By using our Platform, you consent to such transfers.
Children's Privacy
Our Platform is intended for business users only. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have collected data from a minor, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform and, where appropriate, by email. Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy.
Contact Us
For privacy-related inquiries, to exercise your rights, or to report a data breach, please contact us at [email protected]. We will respond to your request within 30 days.